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By clicking on form field(s)/button(s) or other link(s) on this website or Accept, you agree to the use of cookies and other technologies to process your personal data to enhance and personalise your experience. Additionally, third-party companies, who we partner with, may store cookies on your device and use similar technologies to collect and use certain information for advertising personalisation, measurement and analytics. Learn more, including how to manage your privacy settings.

Privacy Policy

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At Sparky Media PC trading as Lifecover.com we are committed to protecting and respecting your privacy. Please read the following carefully to understand our views and practices regarding your personal data and how we will manage the information we require, how we store it, how we use it, what we do with it and your rights.

The Data Controller and Data Processor is Sparky Media PC trading as Lifecover.com

Sparky Media PC is a company registered in Jersey. Registered number: 124319. Registered Address: PO Box 264, Forum Four, Grenville Street, St. Helier, Jersey, JE4 8TQ

Sparky Media PC’s FCA Registration Number: 791862. Sparky Media PC is an Appointed Representative of firm registration number 774068 who is authorised and regulated by the Financial Conduct Authority (FCA).

Information Commissioner Registration Number: ZA450582

This privacy policy falls under the General Data Protection Regulation (GDPR) and explains how we use any personal information we collect about you when you use this website.

Topics:

What information do we collect about you?
How will we use the information about you? 
Marketing Access to your information and correction 
Cookies
Other Websites
How to contact us

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to process your application, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our partners to offer you products or services you have specifically enquired about. Sparky Media PC trading as Lifecover.com will not share your information for marketing purposes with companies outside of this. In processing your application, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

Our Partners

To ensure your application is dealt with by an industry specialist we have partnered with Health & Protection.

We work with Contact State

We work with Contact State in order that we can pass on your request
to our partners correctly. Contact State provides lead validation services
to us and our insurance provider partners and their intermediaries.
Contact State receives “de-identified” data from us about your request –
this means devoid of any contact information, or anything else identifying
you as an individual person in the “real world”. It uses that de-identified
data to help confirm your request has been submitted by a “real” human and
not a robot or automated request generator. This is done by examining a
“browser fingerprint” associated with your request – it contains, for example,
details of the model of device you are using, your Internet browser,
and the region from which you submit your request. Contact State retains
that de-identified data for its own purposes as “data controller” and uses it
to help verify requests submitted through other websites.

 
If you do not want us to pass your de-identified data to Contact State,
please contact us by emailing marketing@sparkymedia.co.uk.

We also use Contact State to check some basic details in your submission
(for example, the postcode), and to route your submission in its “raw” plain-text
form to the insurance providers and intermediaries we work with. In doing this,
Contact State acts as our “data processor” – it does not use the raw data
for its own purposes.

You can find out more about how Contact State uses this data here –


https://www.contactstate.com/legal/prospect-notice/

Marketing

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Sparky Media PC trading as Lifecover.com. If you no longer wish to be contacted for marketing purposes, please click here.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at our listed address. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. If you wish to remove your details completely, please click here.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit  www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Live Chat

This website uses tawk.to, a live chat solution provided by tawk.to Ltd. Tawk.to uses cookies to help us identify and track visitors. All communication between us and our visitors in this chat is over 128bit Secure Socket Layer, and all data is housed on encrypted servers. The chat log may be saved with your personal profile for the purpose of providing excellent customer service. You can access Tawk.to’s Privacy Policy by clicking here, for Tawk.to’s Data Protection Policy please click here.

Your financial data

Any Financial Data we take from you will only be temporarily stored and will be deleted once any financial transactions have been completed.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This statistical data about our users browsing actions and patterns does not identify any individuals.

This information may help us to improve our site and to deliver a better and more personalised service.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you: contactus@lifecover.com or write to us at our listed address.

We aim to resolve complaints as quickly as possible and to your complete satisfaction. If, for whatever reason, you are unhappy with the response from us please get in touch directly with the person handling your complaint. They will then agree on the next steps with you.

Independent Review of your Complaint

If you remain dissatisfied, you can request a free independent review from the Finance Ombudsman Service. They can be contacted;

By Post: The Financial Ombudsman Service Exchange Tower, Harbour Exchange, London, E14 9SR

By phone: 0800 023 4567

By email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

In relation to your complaint you can also request a review from the European Online Dispute Resolution platform:

http://ec.europa.eu/

We have no responsibility for the service provided by our partners, if you have any complaints, please visit their websites.